Feedback Insights
Positive Unplanned Feedback
"Positive unplanned feedback allows managers to make the present moment a moment of growth for others, which in my experience can create some unforgettable — even beautiful — experiences."
Feedback Culture
"Great feedback delivered in a toxic environment may not land well or at all. The same can be said with feedback that may have been delivered perfectly – with empathy, grace, and specificity. A tumultuous ocean can sink even a perfectly built ship."
Thank You For Your Feedback
"The community feedback process is an inconvenient annoyance that brings out the worst in people. It is also at the heart of why U.S. cities can't build new housing or transportation."